Privacy Policy

This Privacy Policy is provided by ShopGlobal (ShopGlobal).

Our Australian Business Number (ABN) is available on request or shown on your tax invoice.

If you have any questions about this policy or how we handle your personal information, please contact us using the details at the end of this page.

We are committed to protecting your privacy. This policy explains how we collect, hold, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, creating an account, or making a purchase, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree, please do not use our website.

We collect personal information that is reasonably necessary for our business activities, including:

- Identity and contact details: name, email address, phone number, and billing/shipping address.

- Account information: username, password (stored in encrypted form), and order history.

- Payment information: we do not store your full credit card details. Payments are processed by secure third-party providers such as PayPal or Stripe, who collect and handle card information under their own privacy policies.

- Device and usage information: IP address, browser type, operating system, referring URLs, pages visited, time spent, and other analytics data.

- Communications: records of your enquiries, support requests, reviews, and marketing preferences.

We generally collect personal information directly from you. If we receive unsolicited personal information that we did not request, we will destroy or de-identify it where it is lawful and reasonable to do so.

We use your personal information for the primary purposes for which it was collected, and for other related purposes that you would reasonably expect. These include:

- Processing and fulfilling your orders, including shipping, delivery, and returns.

- Providing customer support and responding to your enquiries.

- Verifying your identity and preventing fraud or unauthorised transactions.

- Managing your account and maintaining our records.

- Complying with our legal obligations, including tax, accounting, and consumer law requirements.

- Sending you service-related communications (such as order confirmations and shipping updates).

- Sending marketing communications where you have consented (you can opt out at any time).

We only disclose your personal information to third parties where it is necessary for the above purposes, where you have consented, or where required or authorised by law.

We may use your email address or phone number to send you promotional materials, special offers, and newsletters, but only where you have consented or where otherwise permitted by law.

You can opt out of receiving direct marketing communications at any time by clicking the "unsubscribe" link in any marketing email, updating your preferences in your account settings, or contacting us directly.

We use cookies, web beacons, and similar technologies to operate our website, remember your preferences, analyse traffic, and measure the effectiveness of our marketing.

You can configure your browser to refuse cookies or notify you when a cookie is being set. However, some parts of our website may not function correctly if cookies are disabled.

We may use third-party analytics services (such as Google Analytics) that place their own cookies. These services collect information in accordance with their own privacy policies.

Your personal information may be stored and processed by our hosting and service providers located in Singapore and other countries.

When we disclose personal information overseas, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles, such as by entering into contracts with appropriate privacy protections or ensuring the recipient is subject to a substantially similar privacy regime.

Overseas recipients may include cloud hosting providers, payment processors, fraud prevention services, email delivery services, and analytics providers.

We engage trusted third parties to help us operate our business. These may include:

- Payment gateways (e.g., PayPal, Stripe, Airwallex)

- Shipping and logistics carriers

- Cloud hosting and content delivery networks

- Email and marketing platforms

- Analytics and fraud prevention services

These providers only receive the information necessary to perform their services and are contractually required to protect your personal information.

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up to date. You can help us keep your information accurate by updating your account details or notifying us of any changes.

We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include SSL/TLS encryption, access controls, secure hosting environments, and regular security reviews.

However, no method of transmission or storage over the Internet is completely secure. We cannot guarantee absolute security but will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme if a data breach is likely to result in serious harm.

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, please contact us using the details below. We will respond within a reasonable time, usually within 30 days. In some circumstances permitted by law, we may refuse access or correction, but we will explain our reasons if we do so.

If you believe we have breached your privacy or mishandled your personal information, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

- Website: www.oaic.gov.au

- Phone: 1300 363 992

- Email: enquiries@oaic.gov.au

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements.

When your personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it as soon as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.